Terms and Conditions

  • Prepayment by credit card and subsequent email confirmation by Track Transfers New Zealand Limited (trading as The Great Walks Bus) is accepted as confirmation of your booking.

  • All prices and transactions are in New Zealand Dollars (NZD). Due to exchange rate fluctuations, at times there may be some variance. A variance may also occur in amounts refunded compared to the amount initially charged. Track Transfers New Zealand Limited does not accept any liability for these variances or any subsequent credit card/bank charges relating to these transactions.

  • The name that will appear on your statement is Track Transfers New Zealand Limited (trading as The Great Walks Bus)

  • All and any information provided to Track Transfers New Zealand Limited will be treated with strict confidentiality. No information will be passed on further than the original booking, except in case of emergency, for example, missing person details will be given to the appropriate authorities for search and rescue purposes.

Surcharges

  • The Great Walks Bus requires a minimum of two bookings to confirm a trip. Therefore a surcharge is applicable to a solo traveller who books on an unconfirmed trip. The surcharge will be refunded if another passenger books onto the same trip.
    Please note that a surcharge is applicable on the section of the trip where the traveller is alone.

Trip Cancellation

  • Track Transfers New Zealand Limited reserves the absolute right to cancel any scheduled departures as a result of road or weather conditions.

  • Track Transfers New Zealand Limited reserves the absolute right to decline to accept or retain any person as a member of a tour.

  • Clients will be advised as soon as possible of any cancellation or part cancellation (and will be entitled to a full refund or refund of that part of the trip that has been unable to be completed. Refunds

  • Bookings cancelled more than 24 hours will not incur a cancellation fee.

  • Bookings cancelled within 24 hours of departure will be subject to a 100% cancellation fee.

  • Customers who do not turn up for a departure will not be entitled to any refund. You will be invoiced for the full net amount of the booking.

  • Refunds will only be issued through the original booking office.

Lost Property

  • No responsibility is accepted for loss or damage to the client’s personal property whilst on any trip.

Limitation of Liability

  • Track Transfers New Zealand Limited accepts no liability for any act or omission arising from a tour (including any arising from a tour not taking place) and the passenger releases, waives and holds harmless Track Transfers New Zealand Limited, its officers and/or its employees from all claims, losses, damages or expenses which arise during or in conjunction with a tour provided by Track Transfers New Zealand Limited. This includes any claims for damage caused by the negligence of Track Transfers New Zealand Limited, its officers and/or its employees, and includes any claim for any costs including legal fees that may be incurred as a result of any such claims, losses, damages or expenses whether valid or not.

  • Track Transfers New Zealand Limited does not accept any liability for the acts, omissions, or default whether negligent or otherwise of those companies or other persons providing services in connection with a tour by Track Transfers New Zealand Limited.

  • Without limiting the above, Track Transfers New Zealand Limited shall be under no obligation or liability to any person as a result of any inaccuracy, misdescription or changes to any tour made by Track Transfers New Zealand Limited or any other party.

Indemnity

  • The passenger indemnifies Track Transfers New Zealand Limited, its officers and/or its employees against all claims, losses, damages or expenses (including any costs including legal fees that may be incurred as a result of any claims, losses, damages or expenses whether valid or not) that he or she or their executors, administrators, next of kin, successors or assignees may have or assert for any claims, losses, damages or expenses whether valid or not.

Acts of God

  • Track Transfers New Zealand Limited has no liability for losses or additional expenses incurred by passengers due to sickness, weather, strikes, delays or changes in air or other transport services, force majeure, Act of God, or other causes outside the control of Track Transfers New Zealand Limited

Statutory Protections – New Zealand Law

  • These terms and conditions are to be read subject to the provisions of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 and do not affect the customer’s rights as expressed in the Acts.